Terms and conditions
The SoundForce Controllers products are made on order. We aim to ship the products within maximum 2 weeks after purchase but some external factors (e.g. our suppliers stock) can change the lead-time. You will be noticed if lead-time is getting abnormaly long.
Pre-order last a maximum of 1 month before the manufacturings starts. We aim to ship the products two months after the pre-order is placed.
We strive to ship orders as soon as possible, however we do not guarantee delivery or shipment dates. We are not responsible for delays or loss during shipping. Our shipping methods includes a warranty (in case of damage or loss during shipping) and a tracking number. It’s the customer’s responsibility to contact the logistics company for compensation in case of loss or damage during shipping. SoundForce Controllers will be available to support the customer in case of problem. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
Customers oustide the EU (European Union) will mostly have to pay duty fees and taxes at the product delivery according to their local custom legislation. SoundForce Controllers will sell you the product without VAT if you are located oustide the EU (European Union) and it is the customer’s responsibility to pay duty and tax fees.
We only accept payment by PayPal and bank transfer (European bank account). The manufacturing will not start until the payment is received. It’s the customers responsability to cover possible international (non-european) bank transfer costs when using the bank transfer option.
VAT for EU registered business:
If you are a registered EU-business and have a valid VAT number, you are welcome to send an email to firstname.lastname@example.org for VAT-free ordering and billing.
User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never sell or give any of your information to any third-party or send you any unsolicited advertisements.
The photos on this website are not contractual.
The SoundForce products are one-way MIDI controllers, which means that they can send MIDI information to specific software and control their parameters. However, the controller display cannot be updated by the software as software instruments are (in most cases) not sending MIDI out.
Products sold as kits can be returned within 30 days after the delivery of your order ONLY IF the PCB remained unassembled and all bags of parts remained unopened. Products that are sold assembled can be returned within 30 days after delivery ONLY IF the product is in fonctional and esthetic perfect condition. When you want to apply for a refund, make sure you fullfill those conditions as we reserve ourself the rights to refuse the refund if the products are not returned in the expected condition. In that case, you will be asked to cover the shipping costs to receive your product back. If the product is returned in perfect condition the customer will get a refund for the value of the item. Shipping costs will not be refunded. Furthermore the customer is responsible to pack the product safely and get the necessary shipment insurance.
PLEASE NOTE: For mutable instruments PCBs and panels, all sales and orders are final and not refundable/returnable.
Assembled products are delivered with a warranty of 1 year. Warranty covers technical and physical failures. The warranty does not cover damage caused by intentional or unintentional misuse, neglect, improper maintenance, use under abnormal conditions and damage from wear and tear. If a product has to be serviced by SoundForce Controllers for issues covered by the warranty, the shipping costs are shared by the customer and SoundForce Controllers.
For products sold as kits, it is your responsibility to get your kit to work using the information made at your disposal in the guide. Before buying a kit, make sure that you have all the skills required to assemble it and troubleshoot an assembly error.
SoundForce is not responsible for anything wrong (including damaging the PCB or parts, electric shocks, malfunctions, fires, accidents involving a soldering iron) that might happen during the assembly of the kit. Everything you do while assembling the kit is at your own risks. Spare parts can be shipped to customers at their own costs. Assembly and repair services can be offered to customers having problems assembling their kits.